Privacy policy
Crestelo Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience. Crestelo Ltd is a private limited company registered in England and Wales with company number 17104392. Our registered address is 71 to 75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from our services, or otherwise communicate with us. Please read this Privacy Policy carefully. By using our services, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions, or if you would like to exercise any of your privacy rights, you can contact us at support@crestelo.com.
Personal information we collect
Depending on how you interact with our store, we may collect the following categories of personal information:
Contact details, including your name, billing address, shipping address, phone number, and email address.Payment and transaction information, including transaction details, payment confirmation, and limited payment-related information. Payment card details are processed securely by third-party payment providers such as Stripe and PayPal and are not stored on our servers.
Account information, including your login details, preferences, and any information linked to your account.
Order information, including the items you view, add to cart, purchase, return, or exchange.
Communications, including messages you send to us through customer support or other contact channels.
Device and technical information, including your IP address, browser type, device information, and network connection details.
Usage information, including how and when you access and interact with our website, pages, products, and services.
How we collect your information
We collect personal information:
Directly from you when you place an order, create an account, contact us, subscribe to emails, or otherwise interact with our store.
Automatically through cookies and similar technologies when you browse or use our website.
From service providers and partners that support our business, such as Shopify, Stripe, PayPal, fulfilment partners, and advertising platforms.
How we use your information
We use your personal information to:
Process payments and fulfil orders;
provide customer support and respond to enquiries;
send order confirmations, shipping updates, and service communications;
improve our website, services, and customer experience;
detect, investigate, and prevent fraud, abuse, and unauthorised activity;
send marketing communications where you have chosen to receive them;
comply with legal and regulatory obligations.
Lawful bases for processing
Where UK GDPR or EU GDPR applies, we rely on one or more of the following lawful bases to process your personal information:
Performance of a contract, where we need your information to process your order, take payment, fulfil delivery, or provide customer support related to your purchase.
Legal obligation, where we need to keep records, respond to lawful requests, or comply with tax, accounting, consumer, or other legal requirements.
Legitimate interests, where it is necessary for the operation, improvement, and protection of our business, including fraud prevention, website administration, analytics, and service improvement, provided those interests are not overridden by your rights and freedoms.
Consent, where required, such as for certain marketing activities or non-essential cookies and similar technologies.
How we share your information
We may share your personal information with trusted third parties that help us operate our business, including:
Shopify, which hosts and powers our store infrastructure;
payment processors such as Stripe and PayPal;
fulfilment partners such as CJ Dropshipping and other logistics providers;
advertising and analytics partners such as Meta and TikTok, where applicable;
professional advisers, regulators, law enforcement, or government authorities where required by law or to protect our rights;
a buyer, investor, or successor entity in connection with a merger, acquisition, reorganisation, or sale of assets.
We do not sell your personal information to third parties for their own independent marketing purposes.
Shopify
Our store uses Shopify technology and services. Information you submit through our store may be processed by Shopify in order to provide store functionality, checkout services, hosting, analytics, and related merchant services. You can learn more about how Shopify handles personal information in Shopify's consumer privacy materials and privacy controls.
Cookies and similar technologies
We use cookies and similar technologies to operate our website, remember preferences, measure performance, and improve user experience. We may also use non-essential cookies or similar technologies for analytics and advertising purposes, including through partners such as Meta or TikTok.
Where required by law, we will request your consent before placing or using non-essential cookies or similar technologies on your device. You can manage your preferences through our cookie banner or consent tool. You can also control cookies through your browser settings, although blocking certain cookies may affect website functionality.
Your rights and choices
Depending on where you live, you may have the right to:
request access to the personal information we hold about you;
request correction of inaccurate or incomplete personal information;
request deletion of your personal information;
request restriction of processing in certain circumstances;
object to certain processing, including direct marketing and some processing based on legitimate interests;
request portability of your personal information;
withdraw consent where we rely on consent;
opt out of certain targeted advertising or data sharing where available.
To exercise any of your rights, contact us at support@crestelo.com. We may need to verify your identity before completing your request.
If you are in the United Kingdom, you also have the right to complain to the Information Commissioner's Office. If you are in the European Economic Area, you may complain to your local data protection authority.
Marketing preferences
If you sign up for marketing communications, you can unsubscribe at any time by using the unsubscribe link in our emails. Even if you opt out of marketing, we may still send you transactional or service-related messages, such as order confirmations and shipping updates.
Children's data
Our store is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at support@crestelo.com and we will take appropriate steps to delete it, where required.
Security and retention
We take reasonable organisational and technical measures to help protect your personal information from unauthorised access, loss, misuse, disclosure, or alteration. However, no method of transmission or storage is completely secure.
We retain personal information for as long as necessary to provide our services, maintain business records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and regulatory obligations.
International transfers
Your personal information may be transferred to, stored in, or accessed from countries outside the country where you live, including outside the United Kingdom or European Economic Area. Where required, we use appropriate safeguards for such transfers, such as contractual protections or other recognised legal transfer mechanisms.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective or last updated date.
Contact
If you have any questions about this Privacy Policy or our privacy practices, or if you want to exercise your rights, please contact us at:
support@crestelo.com
Crestelo Ltd
Company Number 17104392
71 to 75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
For the purposes of applicable data protection law, Crestelo Ltd is the controller of your personal information.