Shipping policy
Order processing
We process and dispatch orders Monday to Friday. Please allow 1 to 2 business days for processing and handling before your order is dispatched.
Order confirmation
After you place your order, you will receive an order confirmation email confirming that we have received your order in our system and that payment has been authorised. If you do not receive this email, please check your spam folder or contact us at support@crestelo.com.
Estimated delivery times
United Kingdom: 7 to 14 business days
EU Core: 7 to 14 business days
Nordics: 7 to 14 business days
Other markets, where available at checkout: 10 to 20 business days
Delivery times are estimates only and are not guaranteed. We will aim to deliver your order within the timeframe shown at checkout and without undue delay. Nothing in this policy affects your statutory rights under applicable consumer law.
Shipping cost
We offer free standard shipping on all orders unless otherwise stated at checkout.
Tracking
All orders include tracking where available. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details. Please allow 1 to 3 business days for tracking information to update.
Customs, duties, and import charges
For international orders, customs duties, import taxes, and related charges may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout. Customs processing may also cause delivery delays that are outside our control.
Delivery notes
We are not responsible for delays caused by customs, carriers, severe weather, public holidays, or other circumstances outside our reasonable control. If we agree a specific delivery period with you, we will aim to meet that period. Nothing in this policy removes any legal rights you may have if goods are not delivered as required by law.
Incorrect address information
Please make sure your shipping address is complete and accurate before placing your order. If an order is returned to us because the customer provided an incorrect or incomplete address, we may deduct shipping or handling costs from any refund where permitted by law.
Contact
If you have any questions about shipping or delivery, please contact us at support@crestelo.com .