Terms of service
Overview
Welcome to Crestelo. The terms we, us, and our refer to Crestelo Ltd, a private limited company registered in England and Wales with company number 17104392. Our registered address is 71 to 75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Crestelo operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience.
Please read these Terms of Service carefully as they include important information about your legal rights. By visiting, interacting with, or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you should not use or access our services.
Nothing in these Terms of Service excludes or limits any rights you may have under applicable consumer law, including your statutory rights under the laws of the United Kingdom or other mandatory laws that apply in your country of residence.
For any questions about these terms please contact us at support@crestelo.com.
Section 1 - Access and Account
By agreeing to these Terms of Service you confirm that you are at least the age of majority in your country of residence.
To use our services you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You confirm that all information you provide is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for activity on your account, except where caused by our failure to exercise reasonable care.
Section 2 - Our Products
We make every effort to provide an accurate representation of our products. However, colours, packaging, or product appearance may differ slightly from how they appear on your screen due to your device settings and configuration.
All product descriptions, images, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
Nothing in this section affects your statutory rights if goods are faulty, misdescribed, or not as advertised.
Section 3 - Orders
When you place an order, you are making an offer to purchase the product or products selected.
We may accept or decline your order for legitimate reasons, including where a product is unavailable, pricing or listing information is incorrect, payment cannot be authorised, fraud or misuse is suspected, or delivery restrictions apply.
A contract for the sale of goods is formed when we send you an order acceptance or dispatch confirmation email, unless we notify you earlier that we have accepted your order.
If we cannot accept your order after payment has been authorised or taken, we will notify you and refund any amount paid without undue delay.
Your purchases are subject to our Refund Policy and Shipping Policy.
You confirm that your purchases are for personal or household use and not for commercial resale unless we have agreed otherwise in writing.
Section 4 - Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price displayed at the time the order is placed and will be confirmed in your order confirmation email.
Unless otherwise stated, prices do not include customs duties, import taxes, or similar charges that may apply in the destination country.
You agree to provide current, complete, and accurate billing and payment information for all purchases. You confirm that you are authorised to use the selected payment method.
Section 5 - Shipping and Delivery
Delivery times shown on our website are estimates only unless we expressly state otherwise. We are not responsible for delays caused by carriers, customs procedures, weather, force majeure events, or other circumstances outside our reasonable control. This does not affect any statutory rights you may have in relation to delivery.
Risk in the goods passes to you when the goods come into your physical possession, or the physical possession of a person identified by you to take delivery of them, unless you arrange your own independent carrier and that carrier is not one offered by us.
Please refer to our Shipping Policy for further details about delivery times, methods, and any customs or import charges.
Section 6 - Intellectual Property
All content on this website, including text, images, logos, graphics, product descriptions, videos, and branding, is owned by or licensed to Crestelo Ltd and is protected by copyright, trade mark, and other intellectual property laws.
These Terms permit you to use our website for your personal non-commercial use only. You must not reproduce, distribute, modify, publicly display, or transmit any material from our website without our prior written consent.
Section 7 - Third Party Links and Tools
Our website may contain links to third party websites or services. We are not responsible for the content, accuracy, availability, or practices of third party websites.
We may also provide access to third party tools or integrations on an as available basis. Your use of any third party tool or website is at your own risk and may be subject to separate third party terms.
Section 8 - Shopify and Platform Services
Our store may use services provided by Shopify and other third party platform providers to support hosting, checkout infrastructure, analytics, and related store functionality.
However, unless expressly stated otherwise, any contract for the purchase of products from this store is between you and Crestelo Ltd, not between you and Shopify.
Section 9 - Privacy Policy
All personal information we collect through our services is subject to our Privacy Policy. By using our services you acknowledge that you have read and understood our Privacy Policy.
Section 10 - Feedback and Reviews
If you submit reviews, suggestions, ideas, or other feedback to us, you grant Crestelo Ltd a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, and display that content for the purpose of operating, promoting, and improving our business and services.
You confirm that you have the right to submit such content and that it does not infringe the rights of any third party.
Section 11 - Errors and Inaccuracies
There may occasionally be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct such errors and to update information at any time. If a material error affects your order, we will contact you and give you the opportunity to confirm or cancel it.
Section 12 - Prohibited Uses
You may use our services only for lawful purposes. You must not use our services to commit fraud, transmit malicious code, interfere with the operation or security of the website, scrape data unlawfully, infringe intellectual property rights, or violate any applicable law or regulation.
We may suspend or terminate access where reasonably necessary to protect our business, customers, systems, or legal rights.
Section 13 - Disclaimer of Warranties
We aim to provide our services with reasonable care and skill. To the extent permitted by law, our website and services are provided on an as available basis and we do not guarantee that access will be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes warranties or legal rights that cannot lawfully be excluded under applicable consumer law.
Section 14 - Limitation of Liability
Nothing in these Terms limits or excludes liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of statutory rights relating to goods, digital content, or services; or
- any matter for which liability cannot lawfully be excluded or limited.
Subject to the paragraph above, we are not liable for losses that were not foreseeable, or for business losses suffered by consumers using our store for personal purposes.
Section 15 - Your Responsibility to Us
You are responsible for losses we suffer if you use our website unlawfully, submit fraudulent information, misuse payment methods, or intentionally interfere with our systems or services.
This section does not require you to indemnify us for losses that are not caused by your breach of these Terms or unlawful conduct.
Section 16 - Termination
We may suspend or terminate your access to our services where reasonably necessary, including where we believe you have breached these Terms, engaged in fraud, or misused our website.
Termination will not affect any rights or obligations that arose before termination.
Section 17 - Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
Section 18 - Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may also benefit from any mandatory protections of the law of the country in which you reside. Nothing in these Terms affects those mandatory rights.
Section 19 - Changes to Terms
We may update these Terms from time to time to reflect changes to our business, legal requirements, or services. Any updated version will be posted on this page with a revised effective date.
Section 20 - Contact Information
Questions about these Terms of Service should be sent to:
Crestelo Ltd
Company Number 17104392
71 to 75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom